Services

The business value consultancy service is a consultative approach to work within your infrastructure to establish and document the business reasons for implementing a Mobile Working strategy.

• Consultative approach to identify business reasons for mobile working
• Identify baseline position and document ROI with mobile working
• Identify and document Value Drivers
• Identify and document Key Performance Indicators (KPIs)
• Identify and document project planning

Service provision of onsite technical workshop to proof of concept the mobile working solution.

• Mobile device selection criteria to ensure fit for purpose
• Test software application(s) compatiability with mobile devices
• Test device configuration – best software build, encryption, security
• Review accessories and mounting solutions to ensure suitable staff workflow
• Review data entry methodology – stylus pen, touch, voice, keyboard
• Document proposed solution following workshop

Enhanced onsite support service to ensure the successful introduction of mobile working

Purchased per device above standard manufacturer warranty

Provision of specialist on-site technical resource to work with key staff

Implement technical workshop to POC mobile devices and solution

• Device selection criteria – model & specification
• Device – application(s) compatibility
• Device configuration – user authentication, encryption, setup, power mgmt
• Data entry – stylus, touch, keyboard, voice
• Accessories & deployment – Docking, Wall mounts, Carts, Vehicle Mounts, Cases
• On-site resource to focus on successful pilot implementation

• Scheduled site visits following deployment to ensure successful staff uptake
• Provision of survey software to monitor staff uptake and address any issues
• Optional next day mobile device swap out service
• Provision of telephone support hotline to address technical issues other than hardware issues
• Dedicated Account Manager
• 12 or 36 month contract options

As a Health specialist Tracline have partnered with Vodafone and key hardware vendors (Fujitsu, Motion, Panasonic) to provide a managed services suite called the “Mobile Health Worker” designed to service the needs of the community clinician.

• Optional managed service offering
• Selection and supply of fit for purpose mobile devices
• Gold build commissioning services
• Customised first line support including 24hr device swap out
• Optimised wireless network solution
• Secure connectivity to Trust network and N3 spine
• Staff training and project management

A successful MCA deployment relies on a solid stable wireless infrastructure.

Creating a reliable wireless infrastructure takes a lot more than just putting up a couple of access points. Spectrum allocation, signal propagation and channel management are just some of the important considerations in order to provide a solid wireless platform.

Tracline with its wireless partner Etherlive can offer a full range of competitive services from trouble shooting existing under performing networks to full new wireless deployments.

Through Etherlive, Tracline are also able to offer a Wireless Certification Service to ensure the network is capable of supporting the MCA deployment. This service includes:

• Site visit
• Customer interview
• Infrastructure Evaluation
• Wireless Coverage Survey using both Passive and Active Technologies
• Full Report On Coverage and any potential problem areas
• If problem areas are found, recommendations to help overcome these

Once a network has been certified, should any issues arise then a full re-survey with recommendations will be provided free of charge (* terms and conditions apply)

Service designed to demonstrate via a proof of concept a virtual desktop infrastructure at the customer site.

• Provision of a TBA number of Zero Client devices
• Agreed schedule to migrate nominated desktop users over to the virtual clients and demonstrate full desktop functionality
• Agreed schedule to migrate any home/mobile users onto the Virtual USB client to prove solution suitability for mobile workers.

Tracline provide a business and technical consultancy service to work within your infrastructure to establish and document the business reasons for implementing a VDI strategy.

• Consultative approach to identify business reasons for implementing VDI
• Technical consultant to visit customer site to survey current infrastructure including servers, network comms, storage, operating systems, applications, fixed desktops and mobile/remote users
• Consultant to identify and document current strategy, required investment, proposed ROI and projected operating expenditure improvements with VDI over a TBC period

VDI Managed & Professional Services

For organisations who wish to deploy a VDI strategy, Tracline and our selected partners offer a comprehensive set of technical services delivered by certified IT professionals.

• Managed services
• Technical Design services
• Implementation services
• Support services

Training services

Tracline and our selected partners provide a technical consultancy service on enterprise strategies, our focus and skill sets address the following technologies.

• Server room virtualisation and consolidation
• Enterprise storage solutions
• VDI solutions
• Outsourced and cloud solutions

Tracline and our selected partners offer a comprehensive set of technical services delivered by certified IT professionals.

• Managed services
• Technical Design services
• Implementation services
• Support services
• Training services